A $0 Remaining Balance does not mean the invoice is paid. It means there will be nothing left to bill on the job once this invoice is taken care of. The amount your customer actually owes on this invoice is the Total Due line — that's the number that matters for getting paid.
The two numbers, side by side
When you look at an invoice you may see something like:
Total Due: $1,466.03 — what the customer owes you on this invoice.
Remaining Balance: $0 — what would still be left to invoice on the job after this one.
So if this single invoice covers everything left on the job, the Remaining Balance is $0 — even though the invoice itself hasn't been paid yet. The two lines are answering different questions: "What do they owe me on this bill?" versus "Is there anything left on the job to bill after this?"
When you'd see a Remaining Balance that isn't $0
If you're billing the job in pieces — for example a deposit now and the rest later, or one work area at a time — the Remaining Balance will show the part you haven't invoiced yet. It drops toward $0 as you invoice more of the job.
Still looks off?
If the Total Due itself looks wrong (not just the Remaining Balance line), that's a different issue — reach out in the chat box in the lower-right of your screen and we'll look at the job with you.