There's no single "all jobs" list in SynkedUP — jobs live in different places depending on where they are in the lifecycle and what type of work they are. That's by design, but it means a job you're hunting for can feel "missing" when really it just moved one list over.
Walk through these five causes in order. Most missing jobs turn up in the first two.
Cause 1: The job has been Sold and moved to a different list
This is by far the most common reason a job seems to disappear.
Estimates only shows jobs that are still in your sales pipeline. As soon as you mark a job Sold, it leaves Estimates and lands in one of three sold-job lists, depending on its type:
Projects — one-time install work
Service Tickets — one-time service or repair work
Maintenance — recurring work (mowing routes, plowing routes, anything that visits more than once)
If you don't know which type it is, just check all three. Once a job moves, it doesn't come back to Estimates.
On the Estimates list itself, double-check the Approved filter and the Salesperson filter at the top — if either is narrowed to something other than what you want, jobs you'd otherwise see will be hidden.
Cause 2: A filter on the page is hiding it
On Estimates, Projects, Service Tickets, and Maintenance, the filter row at the top of each list can quietly hide jobs. The two that bite people most often:
Approved filter on Estimates — flip it off to see everything.
Salesperson filter — if it's narrowed to one person, jobs assigned to a different salesperson disappear from view.
Inside a customer's record, the Work tab only shows jobs attached to that customer. If a job was accidentally created under a different (or duplicate) customer record, it won't appear here even though it exists. See Cause 4.
Cause 3: The job is in the Recycle Bin
Easy to miss because the Recycle Bin lives at the very bottom of the left sidebar — sometimes people land in it after clicking around and don't realize they've left Information.
Scroll to the bottom of the left sidebar and check whether you're currently in Recycle Bin or Information. Switch back to Information if needed.
If the job is genuinely deleted, open Recycle Bin and check all four lists (Estimates, Projects, Service Tickets, Maintenance) — deleted jobs sort by type just like live ones do.
Click the green trashcan icon on the row to restore it.
Restoring a User (not a job)? If you hit "email already in use" when re-adding someone, check Recycle Bin → Users for that email and restore it instead of creating a new account.
Cause 4: The job is on a different customer record than you expect
Sometimes a job gets created against the wrong customer, or against a duplicate of the right customer. The job exists, it's just not where you're looking.
Search by job number directly using the global search at the top of the app (e.g.,
PC-265,MS-19). Searching by job number bypasses the customer-record filtering and shows you exactly where the job lives.If you find it under the wrong customer, that's a sign you may have duplicate customer records worth merging.
Cause 5: Your user role doesn't include access to it
Less common, but worth checking if you've ruled out 1–4.
The Foreman role doesn't see priced/financial views by default. If you're logged in as a Foreman and looking at a list that's gated by pricing access, jobs can be invisible to you that an admin sees normally.
Quickest check: have an Admin user open the same screen and confirm whether they see the job. If they do, it's a role/permission issue; if they don't, it's something else on this list.
Still can't find it?
You've walked all five and the job's still missing — that's a fair point to send us a message in the chat with the job number. We can look directly in your account and figure out what's going on with you in a minute or two. Don't keep clicking the same five places hoping for a different result.