You'll sometimes see a red exclamation point on timesheets in the Time screen — even on timecards you've already submitted, and on jobs you've already marked complete. That's confusing, but it's usually not an error.
What the exclamation point actually means
The exclamation point is a flag that the timecard can't cleanly export to QuickBooks. The most common cause is that the customer on the job isn't linked to a customer in QuickBooks, so SynkedUP has nothing to attach the time to on the QuickBooks side. It's not always a signal that the timecard is unsubmitted.
If you use QuickBooks for payroll
Fix the QuickBooks link and the exclamation point will clear.
Open the job the timesheet is attached to.
Confirm the customer on the job is linked to a QuickBooks customer. (See: How to Link Your Customer with a QuickBooks Customer.)
If the link is missing, link it or push the customer to QuickBooks.
Back on the Time screen, the exclamation point should drop off within a few seconds.
If you don't use QuickBooks for payroll
You can safely ignore the exclamation points. They're purely a QuickBooks-export flag and they don't affect the timecard itself, the job, or anything else in SynkedUP. Your timesheet is still submitted, your crew hours are still captured, and job costing still reads them correctly.
How to actually submit a timecard
If you do need to submit a timecard from the Web App:
Go to Time → turn on Include Unsubmitted.
Click the In and Out times on the timesheet row (not the crew name, not the exclamation point icon).
Click Save and Submit.
The pop-up closes and, if that was the only issue, the exclamation point is gone.
Note: the Bulk Update screen (the one that opens when you select multiple rows) is a different workflow — it's built for changing status across many rows at once. If you're trying to fix one stubborn timecard, open the In/Out pop-up on that specific row instead.
Still stuck?
If the exclamation is still there after you've confirmed the QuickBooks link and resubmitted from the In/Out pop-up, send us a message in the chat box with the crew member's name and one example date and we'll take a look.