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Who Gets the "Invoice Paid" Email — and Can I Turn It Off?

When an invoice is paid through SynkedUP Payments, SynkedUP emails the salesperson on the job. Here's who gets it, why there's no off switch, and how to filter it.

Written by Fred Pape

When an invoice on a job is paid through SynkedUP Payments, SynkedUP automatically sends an "invoice paid" email notification. This article explains who receives it and what to do if it's more email than you want.

Who gets it

The "invoice paid" email goes to the salesperson assigned on the job. Whoever is set as the salesperson on that job will get an email each time an invoice on it is paid through SynkedUP Payments.

If it feels like your whole office is getting these, it's usually because several people are each set as the salesperson on different jobs — so the notifications are spread across the team, one job at a time.

Can I turn it off?

Not right now. There isn't a setting in SynkedUP to turn off the "invoice paid" email. As long as someone is the salesperson on a job, they'll get the notification when that job's invoices are paid.

What you can do instead

If the volume is too much for a salesperson, the cleanest fix is to set up a filter in their own email so the notifications don't pile up in their main inbox. For example:

  • In Gmail, create a filter (search by the sender address or by "invoice paid" in the subject) and have it skip the inbox, apply a label, or mark as read.

  • In Outlook, create a rule that moves those messages to a dedicated folder.

That keeps the paper trail without cluttering the inbox.

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