Vendors need to be added in Setup before they'll show up in the Vendor field when you're recording an expense or a receipt on a job. Typing a brand-new vendor name directly into that field on an expense or receipt will not create it — it only works if the vendor already exists in your list.
Add a vendor
In the left sidebar, click Setup.
Click Vendors.
Click Add Vendor (or New Vendor).
Enter the vendor's name and any other details you want on file.
Click Save.
Once saved, the vendor will show up in the Vendor dropdown/field anywhere you record an expense or receipt against a job — including on the mobile app while clocked in.
Vendor not showing up when recording a receipt or expense?
If you type a vendor name into the Vendor field and nothing populates (and you can't just type over it to force it in), that means the vendor doesn't exist yet. Go add it using the steps above, then come back and record the receipt or expense — it'll be there in the list.
Still not showing up after adding it? Reach out to us in chat and we'll take a look.