Service Tickets don't have a single Status dropdown on the ticket itself. Status lives at the work area level, on the Plan tab. To close out a Service Ticket, open the Plan tab, find each work area, and set its status dropdown to Completed. This works the same way for every Pricing Type — Quoted Price, Time and Materials, Flat Rate, and Unbillable.
If you're looking for a "Completed" tab or a Status dropdown on the Service Ticket's Details tab and you can't find it — that's because it isn't there. You're in the right ticket; you just need to jump over to the Plan tab.
Why it works this way
A Service Ticket can hold more than one work area, and each work area is tracked on its own. You might finish the irrigation repair today and have the sod replacement scheduled for next week — the ticket shouldn't be "complete" just because one of those is done. So status lives where the actual work happens: on the work area.
Step-by-step (desktop)
Open the Service Ticket.
Click the Plan tab.
Find the work area you want to close out.
Use the Status dropdown on that work area and set it to Completed.
Repeat for any remaining work areas on the ticket.
There are no gates. You can mark a work area Completed any time you want — you don't need to have labor entered, materials recorded, time punches closed, or anything else done first. If the work is done, flip the dropdown.
What happens after everything is marked Completed
Short answer: nothing automatic. Marking every work area Completed is a record-keeping step, not a trigger. The ticket doesn't auto-close, invoicing doesn't flip on, and no notification goes out to the customer. Completion status is there so you and your team know the work is done; billing and any customer communication are still separate actions you handle when you're ready.
Pricing Type makes no difference here
The completion flow is identical across all four Pricing Types:
Quoted Price
Time and Materials
Flat Rate
Unbillable
Pricing Type controls how the work is billed, not how it's closed out. Status is always at the work area level.
How this compares to Projects and Maintenance
Here's the mental model across the three job types:
Projects have both a work area status and a job-level status. That's why on a Project you'll see a Status control that applies to the whole job in addition to the individual work area statuses.
Service Tickets only have work area status. There is no job-level status.
Maintenance contracts also only have work area status. Same pattern as Service Tickets.
So if your muscle memory is "go to the Details tab, find the Status dropdown," that works on Projects but not on Service Tickets or Maintenance. On those two, the Plan tab is where you live.
Still stuck?
If you're on the work area and still not seeing a way to set it Completed, shoot us a message in the chat box with the Service Ticket name and we'll take a look. Most of the time it's a view or permissions thing we can untangle in a minute.