If a job isn't appearing where you expect in Scheduling — or it keeps showing up in the Unscheduled list after you already put it on the calendar — 9 times out of 10 it's one of the four things below. Here's what to check, starting with the most common.

This is the #1 reason a job "keeps showing in Unscheduled even though I scheduled it." A job stays in the Unscheduled list until every work area on the job has been placed on the calendar. Even one work area without a date will keep the whole job in Unscheduled.

This is by design — it's how SynkedUP tells you there's still work left to schedule.

Once every work area has been scheduled, the job will drop out of the Unscheduled list.

When you go to Scheduling and click Add to Schedule, the list defaults to showing only Unscheduled work. If you're looking for a job you've already placed on the calendar, switch the dropdown filter to Scheduled to find it.

Jobs only appear in Scheduling once they've been marked Sold. If the job is still in Lead or Estimate status, it won't show up anywhere in the scheduling list. Open the job's Details tab and confirm the status is Sold before heading to Scheduling.

The Active toggle only exists on service tickets and maintenance jobs — projects don't have one, so you can skip this check for install projects.

For service tickets and maintenance jobs: inactive jobs will not show in the unscheduled list, even if they're Sold. Open the job and toggle it to Active, then save. (Curious about the difference between Sold and Active? See this article.)

The same four checks apply to the mobile app — make sure the job is Sold, Active, and has every work area scheduled. If the desktop looks right but the mobile app is still missing the job, refresh the app: log out, fully close it, and log back in. That usually clears a sync delay.

Still can't find your job? Reach out in the chat — we're happy to take a look.