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Why do I get an Error when Adding a New User?
Why do I get an Error when Adding a New User?
How to resolve an error when adding a new user
Fred Pape avatar
Written by Fred Pape
Updated over a week ago

If you run into an error when creating a new User in SynkedUP, the most likely cause is that the new User's email address was associated with another User account at some point in the past. You can circumvent the error by using a different email address or by restoring the user.

This tutorial shows you how:

Step by Step:

Step 1:

If you're getting an error message that looks like this, you can try two things:

  1. Use a different email address for the new user.

  2. Check the Recycle Bin for a user with that email address and restore it.

For details on the second option, continue to the next step.

Step 2:

In the Main Menu, click on Recycle Bin, then select Users.

Step 3:

Search for a deleted User using the email address that you're using for the new User.

Step 4:

Click on the User and scroll all the way down to the bottom and hit the green Restore User button.

Hopefully, that clears up the error for you! If not, send us a message in the blue chatbox!

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