All Collections
Troubleshooting
Mobile App
Why isn't a New User available as an Option when Clocking In?
Why isn't a New User available as an Option when Clocking In?

How to get your new users to show up as a Crew Member when you're clocking in

Fred Pape avatar
Written by Fred Pape
Updated over a week ago

SynkedUP splits your employees into two categories: Users and Crew Members. Users are employees that are going to be logging in to SynkedUP and using it, while Crew Members are employees that are on payroll but don't log into SynkedUP.

Crew Members are the category that shows up in the list when you're clocking in. Users do not show up in that list. Every new employee will need to be entered as a Crew Member.


Step by Step:

Step 1:

Go to System Setup on the main menu, then select Crew Members.

Step 2:

Enter the Crew Member's name and email and then link them to their User account and hit Add crew member.

Step 3:

Now when you go to the Mobile App to create a timesheet and clock this new employee in, they should show up on the list of available Crew Members to clock in.


That's how to get your employees to show up in the list when you're creating a Time Card.

Let us know if you have any questions!

Did this answer your question?