Service Tickets don't have a single Status dropdown on the ticket itself. Status lives at the work area level, on the Plan tab. To close out a Service Ticket, open the Plan tab, find each work area, and set its status dropdown to Completed. This works the same way for every Pricing Type a Service Ticket can use — Quoted Price, Time and Materials, and Unbillable.

If you're looking for a "Completed" tab or a Status dropdown on the Service Ticket's Details tab and you can't find it — that's because it isn't there. You're in the right ticket; you just need to jump over to the Plan tab.

A Service Ticket can hold more than one work area, and each work area is tracked on its own. You might finish the irrigation repair today and have the sod replacement scheduled for next week — the ticket shouldn't be "complete" just because one of those is done. So status lives where the actual work happens: on the work area.

There are no gates. You can mark a work area Completed any time you want — you don't need to have labor entered, materials recorded, time punches closed, or anything else done first. If the work is done, flip the dropdown.

Short answer: nothing automatic. Marking every work area Completed is a record-keeping step, not a trigger. The ticket doesn't auto-close, invoicing doesn't flip on, and no notification goes out to the customer. Completion status is there so you and your team know the work is done; billing and any customer communication are still separate actions you handle when you're ready.

Marking a work area Completed does not strikethrough or remove the calendar event. The strikethrough on a calendar event is tied to whether a visit was recorded against the scheduled event — that is, whether the crew clocked into the planned event itself, not whether you flipped a status dropdown afterward.

If your work area is Completed but the calendar event still isn't crossed off, the most common cause is that the crew clocked in by searching for the job instead of starting the timer from the Scheduled tab in the mobile app. That breaks the link between the visit and the calendar event, and without that link the calendar has nothing to strike through.

For the full breakdown — orange triangles, "no visit recorded," and the specific steps to relink a visit so the strikethrough appears — see Calendar troubleshooting: duplicate events, orange triangles, and Completed jobs not crossed off.

The same rule applies to Projects and Maintenance: the calendar reacts to the recorded visit, not to the Status dropdown.

The completion flow is identical across all three Pricing Types a Service Ticket can use:

Pricing Type controls how the work is billed, not how it's closed out. Status is always at the work area level.

Here's the mental model across the three job types:

So if your muscle memory is "go to the Details tab, find the Status dropdown," that works on Projects but not on Service Tickets or Maintenance. On those two, the Plan tab is where you live.

If you're on the work area and still not seeing a way to set it Completed, shoot us a message in the chat box with the Service Ticket name and we'll take a look. Most of the time it's a view or permissions thing we can untangle in a minute.