How To Create And Edit Divisions In SynkedUP
1. Click "Setup"
2. Click "System Setup"
3. Click "Project Divisions"
4. Click "Add Division"
5. Click the "Name" field.
6. Name the Division you are adding
7. Choose the correct job type
8. Click here to make the division available to schedule
9. Click this icon to save
Troubleshooting: Division dropdown shows "no data"
If you're on a work area (Service Ticket, Project, or Maintenance) and the Division dropdown shows "no data" — meaning there's nothing to choose — one of three things is going on.
Cause 1: No Divisions are set up yet
Brand-new accounts won't have any Divisions until someone creates them. Follow the steps above to create at least one.
Cause 2: Your Divisions exist, but none match the job type you're on
Divisions are scoped by job type (Project, Service Ticket, or Maintenance — set in step 7 above). If all your Divisions are scoped to Projects and you're trying to use one on a Service Ticket, the Service Ticket's Division dropdown will be empty.
The fix: Go to Setup → System Setup → Project Divisions, open one of your existing Divisions, and either change its job type to match — or add a new Division specifically scoped to the job type you're working on.
Cause 3: Your Divisions exist with the right job type, but aren't toggled "available to schedule"
Step 8 in the setup walkthrough above shows a toggle that makes a Division available to schedule. If that toggle is off, the Division won't appear in dropdowns.
The fix: Open the Division in Setup → System Setup → Project Divisions and turn on the "available to schedule" toggle.
Related: Division set to "N/A" on a work area (QBO time export failure)
A related but distinct symptom: if a work area's Division is set to N/A (rather than the dropdown being empty), time entries on that work area may fail to export to QuickBooks. For that case, see Troubleshooting: Time Won't Export to QuickBooks (cause #4).
If you have any questions, please don't forget to use our chat box in the lower right-hand corner of your screen. We will be more than happy to help you.