If you're trying to export a crew member's hours to QuickBooks and the export is failing — or the time just isn't showing up over there — the cause is almost always one of four broken links. Work through them in this order, and you'll catch it.

Note: If you're seeing a red exclamation point ("!") on the timecard, start with Troubleshooting Exclamation Points on Timesheets instead — that's a different signal.

The four things to check (in order)

Is the Crew Member linked to a QuickBooks Employee? (most common cause, often missed)
Is the Cost Code linked to a QuickBooks Service?
Is the Customer linked to a QuickBooks Customer? (only matters for billable time)
Is the Division set to a valid value on every work area? (silent failure — Division left as N/A blocks the export with no error message)

Stuck on a batch export and not sure which row is the problem? Jump to Faster diagnosis below.

1. Is the Crew Member linked to a QuickBooks Employee?

This is the one that catches most people off guard. Time can only export if the SynkedUP Crew Member is tied to the matching Employee in QuickBooks Online — not just to a SynkedUP user account.

Check it:

In SynkedUP, go to Setup → System Setup → Crew Members.
Find the crew member whose time isn't exporting and click the link icon in their row.
In the popup, confirm the Crew Member is linked to the matching Employee in QuickBooks. If you see a green Push this Crew Member to QuickBooks button or a search box, they aren't linked yet — push or search-and-link, then save.

Tip: If the matching Employee doesn't exist in QuickBooks yet, create it there first. See How to Create an Employee in QuickBooks.

Once linked, try the export again.

2. Is the Cost Code linked to a QuickBooks Service?

If the Crew Member link checks out, the next most common cause is the Cost Code on the time entry. The Cost Code has to be linked to a Service in QuickBooks Online (not a "Category"), even for unbillable time like shop hours.

Check it:

Note the Cost Code on the timecard that won't export.
In SynkedUP, go to System Setup → Cost Codes, find that code, and confirm it has a link icon next to the name (a red name means it isn't linked yet).
If it's linked but still failing, the linked QBO item might be a Category instead of a Service — that's a known cause.

Full step-by-step (with screenshots) lives in the invoicing-error article, since the same broken link causes both invoicing and time-export failures: How to Deal with an Error in Invoicing — Steps 2 and 4. Work those two steps even though they say "invoicing" — same fix applies.

3. Is the Customer linked to a QuickBooks Customer?

Only relevant for billable time (hours tied to a specific job that's going to invoice). For unbillable shop time, skip this section.

If billable hours won't export, the job's customer might not be linked to a QuickBooks customer.

Check it:

Open the job in SynkedUP and click the link icon next to the customer's name.
If you see a green Push this Customer to QuickBooks button, they aren't linked. Push or search-and-link, then save.

Full steps with screenshots: How to Link Your Customer with a QuickBooks Customer and How to Deal with an Error in Invoicing — Step 1.

4. Is the Division set to a valid value on every work area?

This is the sneakiest cause because it doesn't surface any visible error. If even one work area on a job has its Division set to N/A, time entries on that work area silently fail to export — and on a batch export, the failure can stall the whole run with no error message.

Check it:

Open the estimate or job you suspect (see Faster diagnosis below if you don't know which one).
Click into the Plan tab.
Inside each work area on that job, find the Division field.
If it's set to N/A, change it to a valid division and Save.

Once Division is set on every work area, retry the export.

Related: If you opened the work area's Division dropdown and it shows "no data" (an empty list with nothing to pick) — that's a different cause and requires fixing your Project Divisions setup, not just the work area. See the Troubleshooting section in Success Checklist: How to Create and Edit Divisions.

Faster diagnosis: which job is blocking my batch export?

If you're exporting a whole pay period and the spinner won't stop, you don't have to try one row at a time. The fastest way to isolate the bad row:

Go to Time and set the date range to the pay period you're trying to export.
Sort or group the entries by Job.
For each job in the batch, open it and check the Division on every work area in the Plan tab. Any work area with Division set to N/A is the likely blocker.

This narrows the search from "however many time entries you logged" down to "however many distinct jobs you logged time against this period" — usually a much shorter list.

If you've reviewed each job's Plan-tab work areas and none show Division = N/A, the issue is one of the three link causes above (Crew Member, Cost Code, or Customer) — work through those next.

Still stuck?

If all four things check out and the export is still failing, a couple of less-common things to look at:

The QBO record may have been deleted or marked Inactive. In QuickBooks, set the filter to All (or Include Inactive) and search for the Employee, Cost Code/Service, or Customer. If it's inactive, click Make Active to restore it.
Try unlinking and re-linking the Crew Member, Cost Code, or Customer that's involved. Occasionally the link points to a stale record.

If none of that fixes it, reach out in chat (lower-right corner) with: