How to Troubleshoot Duplicate or Unexpected Entries on the SynkedUP Calendar
When using the SynkedUP calendar, you may encounter duplicate or unexpected entries for projects or jobs. This guide explains the common causes of these discrepancies and provides steps to resolve them.
Overview of Calendar Discrepancies
Duplicate or unexpected entries on the calendar can occur due to:
Multiple events being created for the same project.
Calendar filters displaying overlapping layers, such as scheduled events and clock-in times.
User actions, such as dragging a project onto the calendar multiple times.
Understanding these causes can help you identify and resolve the issue effectively.
Filters and Their Impact
SynkedUP’s calendar uses filters to display different types of data, such as:
Scheduled Events: Tasks or projects planned for specific dates.
Clock-In Times: Actual times when the crew clocks in for a job.
If both filters are enabled, you may see two entries for the same job: one for the scheduled event and another for the clock-in time. To avoid confusion, review and adjust your calendar filters as needed.
Common User Actions Leading to Issues
Certain user actions can inadvertently create duplicate entries, such as:
Dragging a project onto the calendar multiple times.
Using the scheduling pop-up to create separate events instead of a single multi-day schedule.
To prevent this, ensure that you are scheduling projects correctly and avoid duplicating actions.
System Indicators and Their Meanings
SynkedUP uses visual indicators to highlight specific issues:
Orange Triangle with an Exclamation Mark: This indicates “No visit recorded.” It typically appears when the crew clocks in by searching for the job instead of starting from the Scheduled tab in the mobile app.
Step-by-Step Troubleshooting Guide
Follow these steps to resolve duplicate or unexpected entries on the calendar:
Check Calendar Filters: - Open the calendar settings. - Review the enabled filters (e.g., scheduled events, clock-in times). - Disable unnecessary filters to reduce overlapping entries.
Review Scheduling Actions: - Verify whether the project was dragged onto the calendar multiple times. - Check if separate events were created instead of a single multi-day schedule.
Address System Indicators: - If you see an orange triangle, ensure the crew clocks in from the Scheduled tab in the mobile app.
Test and Confirm: - Refresh the calendar view to confirm that the issue is resolved.
By following these steps, you can effectively troubleshoot and resolve calendar discrepancies in SynkedUP.