If a work area is red and labeled On Hold, that means it hasn't been approved yet. "On Hold" is really just a synonym for Not Approved or Declined in SynkedUP — it isn't a separate technical status of its own.
Why might a work area be On Hold?
Two ways it can get there:
The client didn't approve it in the proposal portal. When a client opens a proposal and approves some work areas but not others, the unapproved ones stay On Hold. Note: there's no active "decline" button on the client side — an On Hold status just means the approval never happened.
Someone on your team toggled it manually. If a teammate opens the estimate and sets the work area's approval toggle to Off (or explicitly to On Hold), that's the other route.
How to tell which one it was
Open the estimate and look at the work area row:
If the client approved it, you'll see a green checkmark next to the work area plus an approval date note.
If there's no green checkmark, it wasn't approved in the customer portal — which means either the client hasn't approved it yet, or someone internal set it On Hold.
For more context, see Where to Find Your Approved and Sold Jobs and How to See if an Estimate has been Approved.
Still unclear?
Send us a message in the chat with the estimate name and we'll take a look.